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Driving Digital Transformation in Banking Industry: Bridging customer expectations and IT services

During this event, we will discuss the latest trends and challenges the banking industry is facing, and how technology can assist to overcome them.

Virtual meetings, online shopping, and remote working is our new reality. The pandemic accelerated the digital transformation in all segments of society. That process became inevitable in the banking industry as well. The traditional form of banking still remains, however, it is going through a speeded transformation process. Digitally minded consumers are seeking from banks to rethink the way they do business. These consumers want the top-notch banking experience when it’s convenient for them and in the methods they see fit. Banks must transform quickly to keep up with consumer demands and to respond to new challenges.

During this event, you will have the opportunity to hear from leading bank experts with a significant understanding of trends, which come from banks that have implemented innovative technology, thus allowing them to transform and serve the present and future customers. In a fast-paced discussion, our speakers will share insights and opinions about pressing issues in the banking industry and their impact on the customer experience.

We will discuss:

  • What are the most common challenges banks are facing related to the customers’ digital experience?
  • The best ways for digital transformation and modernization of core banking systems to match the rising expectations of customers.
  • How banks are using technology to tackle the challenges and emerging security risks created by the COVID-19 crisis?

Register now and don’t miss this inspiring and free remote event!

Save the date:

Tuesday, 27 April at 11:00 AM-12:00 PM.

The remote event will be in Serbian with some speakers showcasing in English

NOTE: This event is free of charge!

Agenda:

11 AM-11:10 AM – Event opening - Bogdan Blagojević, Business analyst, Seavus Belgrade

11:10 AM – 11:25 AM - Magnus Andersson, Regional manager, Seavus Stockholm

Topic: “Nordics: Making the future of payments with P27, eKrona and R2P”

11:25 AM – 11:45 AM - Tibor Cuturilo, Head of Application development, Erste&Steiermärkische Bank d.d. & Tomislav Kirinec, IT Strategic Sourcing & Vendor Management, Erste&Steiermärkische Bank d.d.

Topic: “The Importance of Good Partnership in Challenging Times“

11:45 AM – 12: 00 PM - Ladislav Gáťa, Solution Architect and Consultant for Digital Banking and APIs, Cleverlance

Topic: „What’s the role of Banking APIs in Digital transformation“

12:00 PM – 12:15 PM - Saso Mickov, CISO Sparkasse Bank

Topic: “How is Modern Banking managing cybersecurity challenges / big data security breaches and what banks need to know about cybersecurity and fraud prevention”

12:15 PM – 12:30 PM – Q&A session

 

Register now and don’t miss this inspiring remote event!

Save the date:

Tuesday, 27 April at 11:00 AM-12:30 PM.

Speakers and topics:

1. Topic: “Nordics: Making the future of payments with P27, eKrona and R2P”

How Project 27 aims to establish a single pan-Nordic payment infrastructure for the 27 million inhabitants of the region. This new payments infrastructure, together with eKrona and transformation of payments with R2P(request to pay) will become the foundation for multiple initiatives and innovations in the Nordics.

Speaker: Magnus Andersson, Regional manager, Seavus Stockholm

With a background mainly focused on the Microsoft Technologies field, Magnus has almost 20 years of experience in system and software development and architecture. His current work revolves around Seavus’ client within the financial sector.

2Topic “The Importance of Good Partnership in Challenging Times“

Speaker: Tomislav Kirinec, IT Strategic Sourcing & Vendor Management, Erste&Steiermärkische Bank d.d.

His key role is to define and establish vendor governance and model at Erste Group IT Croatia. As a person responsible for IT vendor management, some of his main activities are related for vendor supervision, coordination, contract management, performance and relationship management.

With 15+ years of experience in IT (Telekom Austria Group, MOL Group, Erste Group), he has more than 10 years in project/portfolio and IT vendor management. Project, portfolio and vendor management experience within the multicultural environment on Group level.

3. Topic: „What’s the role of Banking APIs in Digital transformation“

PSD2 legislation has put an effort into making the banking services more open and it has accelerated the process of making Banking APIs a common part of a bank’s system landscape. The lecture will elaborate on following questions:  What have been the effects of PSD2 initiative on the Czech and Slovak market so far and what may come in the future; How banks have used the opportunity to make it part of their digital transformation or just dealt with it as with an isolated incident to fulfil the regulator’s requirement; How the approach they had taken correlates to the state of their IT and to the kind of business initiatives they pursue.

Speaker: Ladislav Gáťa, Solution Architect and Consultant for Digital Banking and APIs, Cleverlance

For the past 10 years I’ve been responsible for architecture and product roadmap of the Cleverlance Digital Banking platform - having a strong focus on APIs, online sales and onboarding processes in the past few years. In almost two decades long architecture carrier I was helping several organizations with major transformation programmes in the field of multichannel customer care systems for banking and retail. My major technical domains have been adoption of concepts of SOA, BPM, APIs.

4. Topic: “How is Modern Banking managing cybersecurity challenges / big data security breaches and what banks need to know about cybersecurity and fraud prevention”

This session will cover top issues and challenges in the online banking sector.

Online banking has seen significant development in the banking industry thus far. Despite the many benefits it provides for customers, there are also a number of concerns and challenges for marketers in the online banking sector.

The new reality, traditional banking habits, changes in regulations, the market demand for online presence and mobility, the lack of awareness for cyber threats, limited budget, and retention of trusted and knowledgeable experts are all major challenges that online banking needs to reconcile in order to succeed. Consequently, online banks may only advance and become successful if they strive to resolve their specific challenges especially in the field of cyber security.

Speaker: Saso Mickov, CISO Sparkasse Banka

With over 20 years of professional experience, his expertise have evolved in the field of managing IT audit and security assurance in the Banking sector. Additionally, with the appropriate technical and business knowledge, he is able to effectively address any risks or deficiencies through recommendations that are logical, feasible, and business-focused.