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MANAGED SERVICES
ATLASSIAN TOOLS FOR MULTIMEDIA INDUSTRY
CLIENT
Multimedia Industry.
BUSINESS CASE
Migration from ZenDesk to Jira Service Desk cloud and Atlassian cloud to server migration.
ATLASSIAN TOOLS USED BY THE CLIENT
Jira Software, Jira Service Desk and Confluence.
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RESPONSIBILITIES
Planning and executing the process of migrating data from ZenDesk cloud to client’s Jira Service Desk and Confluence cloud
Planning and executing the process of moving the Jira Software, Jira Service Desk and Confluence cloud instances to self-hosted servers
Monitoring system usage and managing application and system restarts in cases needed outside of working hours
Creating new or modifying the existing documentation regarding the system
VALUE DELIVERED
Data migration from ZenDesk to Jira Service Desk and cloud to server Atlassian tools
Proactively supporting the Atlassian tools by constantly monitoring and improving the tools on the application, operating system, and database level