MANAGED SERVICES

ATLASSIAN TOOLS FOR MULTIMEDIA INDUSTRY

CLIENT

Multimedia Industry.

BUSINESS CASE

Migration from ZenDesk to Jira Service Desk cloud and Atlassian cloud to server migration.

ATLASSIAN TOOLS USED BY THE CLIENT

Jira Software, Jira Service Desk and Confluence.

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RESPONSIBILITIES

  • Planning and executing the process of migrating data from ZenDesk cloud to client’s Jira Service Desk and Confluence cloud
  • Planning and executing the process of moving the Jira Software, Jira Service Desk and Confluence cloud instances to self-hosted servers
  • Monitoring system usage and managing application and system restarts in cases needed outside of working hours
  • Creating new or modifying the existing documentation regarding the system

VALUE DELIVERED

  • Data migration from ZenDesk to Jira Service Desk and cloud to server Atlassian tools
  • Proactively supporting the Atlassian tools by constantly monitoring and improving the tools on the application, operating system, and database level