MANAGED SERVICES

MANAGED SERVICES CLIENT FROM MANUFACTURING INDUSTRY

CLIENT AND CLIENT LOCATION

  • Manufacturing industry
  • Italy and France

TEAM STRUCTURE AND LOCATION

Seavus’ engineers located nearshore in the main Seavus Development hubs in Macedonia (Skopje) and Serbia (Belgrade) are performing daily operations that include incident management, request fulfillment, continual improvement of services, etc.

BUSINESS CASE

JIRA SOFTWARE OPERATIONS & SUPPORT

  • Planning and executing the process of migration of on-premise Jira and Confluence instances to the cloud environment
  • Planning and migration of GitLub to BitBucket
  • Troubleshooting/Analysis of reported issues with JIRA configurations (workflows, issue schemas, notification schemas, permissions, etc.) and applying fixes for them
  • Creation of new Script Runner scripts and modifications of existing ones to meet the business needs
  • Monitoring system usage and managing application and system restarts in cases needed outside of working hours
  • Creating new or modifying the existing documentation regarding the system

Get in touch with us

Whether you have a question about our services, products, solutions, need a demo, our team is ready to answer all your questions.

CHALLENGES

Improving the integration between the systems and providing reliable and constant support with continuous service quality levels.

BUSINESS SOLUTION

The main KPIs that defined and measured delivered service on a monthly basis are:

  • Service delivery upon agreed parameters
  • Application/System availability and uptime
  • Response time
  • Resolution time

CLIENT BENEFITS

  • Migration of corporate GitHub to BitBucket empowering teams with out of the box integration between JIRA and BitBucket
  • Migrating specific JIRA projects into the corporate on-premise instance with optimized workflow processes that will suit to all teams
  • Proactively supporting the JIRA Software system by constantly monitoring and improving the system on the application, operating system, and database level

TECHNOLOGIES

Seavus is providing full operational services composed of operations and L2 support services and application ownership for following Atlassian tools: Jira, Confluence, Bit Bucket.

BUSINESS MODEL USED

The business model includes a fixed price Managed Service for consultancy services and Service Desk 16/7 for the Atlassian tools. With this model, we are guaranteeing a high service level for the Production environment.