BIG DATA

NICE COMMUNICATION - SURVEILLANCE RESOURCING

CLIENT

NICE Communication Surveillance is offering enterprises a solution for operationalizing their data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. At NICE there are three principal areas of activity:

  • Perfecting Customer Experience
  • Powering Public Safety
  • Fighting Financial Crime and Ensuring Compliance


For further information please visit https://www.niceactimize.com/compliance

BUSINESS MODEL USED

With the resourcing business model, the client was offered to completely outsource the work related to the Attivio platform, by forming a new team with Seavus employees who were trained for Attivio development and support.

BUSINESS CHALLENGE

The challenge for Seavus was to take over the development and retain the same quality of service for NICE Communication Surveillance.

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BUSINESS SOLUTION

Seavus offered a dedicated Attivio trained team focused on the implementation of NICE specific requirements and Attivio based customization.

High percentage coverage of the code with unit and integration test ensures a code quality at a constantly high level. The customers are operating with big volume me of data, so the performance and the optimization of the code and the configuration is always a priority to the team, offering solutions with the best performance and quality.

CLIENT BENEFITS

Seavus provided solutions based on the Attivio platform for data processing that covered extracting content from the source data, information, timestamps, marking documents that are of higher risk, based on a set of rules for the participants, and ingesting the information into the index thus making them searchable.

This data is later used as a source for the NICE front end application that is offering a visual representation of the results from the processing.