MANAGED SERVICES

SUNRISE TELECOM RESOURCING AND MANAGED SERVICES

CLIENT

Sunrise is the largest private telecommunications provider in Switzerland, that covers a full range of telecommunications: mobile, landline networks, internet, and digital TV. Sunrise focuses on its customers' needs and satisfaction to delight them with innovative products and services.

BUSINESS MODEL USED

Implementation of hybrid Managed Service for IT Operations function and Resourcing for Development, QA/Testing and consultancy, has been the best model to provide the guaranteed service level for Production environments and the flexibility to scale up/down filling out the gap for skilled profiles and experts in a highly specific business technology.

CHALLENGES

As a telecom operator that serves millions of customers, Telecom fights the challenges in the telco world today. Revenue losses and the endeavor to find newer and better revenue streams, keeping the operating costs low and optimizing the ARPU (Average Revenue per User), innovate and go above and beyond what they specialize, ensure rock-solid Quality of Service and amazing Quality of Experience.

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BUSINESS SOLUTIONS

Managed Services – Highly customized teams and processes to optimize effectiveness and support innovation, Development, Testing, QA teams and technology experts accompanied with 24/7 premium IT Operations services.

The setup optimizes cost, efficiency and supports the business in the highly competitive market. The customer is focused on the business assured the entire IT landscape functions meeting the QoS and QoE demand.

TECHNOLOGIES

  • Clarify
  • Teradata
  • BMC
  • VMWare
  • NetIG
  • SAP
  • Sharepoint
  • uCMDB

CLIENT BENEFITS

  • Transform 8x5 to 24x7 service
  • Simplified IT landscape by the elimination of redundant systems and tools
  • Improved 35% on efficiency for +30% cost reduction
  • Processing time of daily load with more than 3000 reduced 3x
  • Guaranteed incident and problem resolution without SLA breach in the past 4 years
  • Having a technology advisor partner to keep up with the latest trends and innovations Resource plans