Velcom is the second largest mobile telecom operator in Belarus. The company started on April 16, 1999. It is a part of Telecom Austria as of November 2007 and it currently has 4.9 million subscribers. The main services offered are prepaid and postpaid GSM and Internet data.

With the fixed budget business model, the client asked Seavus to perform the planning, analysis, implementation of Billing system BSCS and integration of the project, and the overall monitoring and control of its success. This lead to having area experts from Seavus fully complete the job and meet all clients’ needs.

The highly customized implementation of BSCS and integrated surrounding systems are challenging to sustain and run efficiently.

Establish highly customized Operations and Support service with strict SLAs for the Billing system and all integrated systems in the existing landscape. Seavus implemented process improvements, among which a continuous integration (system and process implementation).

• Analyze and suggest improvements for the BSCS implementation
• Recommend and implement Continuous Integration system (Jenkins/JIRA integration)
• Execute hourly, daily, weekly, monthly or other scheduled tasks
• Monitor the system and queues for availability or performance issues
• Resolve all reported Incidents and Problems related to the Services
• Handle all types of Incidents and coordinate Incident resolution with all involved parties
• Perform optimization and execute clean-up tasks
• Perform service fulfilment activities related to MVNOs network issues and CRM issues
• Monitor queues and fix errors related to the Network for all customers
• Complete Configuration Change Requests issued from the customers and third parties