CLIENT

Velcom is the second-largest mobile telecom operator in Belarus. The company started on April 16, 1999. It is a part of Telecom Austria as of November 2007 and it currently has 4.9 million subscribers.

The main services offered are prepaid and postpaid GSM and Internet data.

BUSINESS MODEL USED

With the fixed budget business model, the client asked Seavus to perform the planning, analysis, implementation of Billing system BSCS and integration of the project, and the overall monitoring and control of its success.

In the end, area experts from Seavus were engaged to fully complete the job and meet all clients’ needs.

BUSINESS CHALLENGE

The highly customized implementation of BSCS and integrated surrounding systems are challenging to sustain and run efficiently.

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BUSINESS SOLUTION

Establish a highly customized Operations and Support service with strict SLAs for the Billing system and all integrated systems in the existing landscape.

Seavus implemented process improvements, among which a continuous integration (system and process implementation).

RESPONSIBILITIES

  • Analyze and suggest improvements for the BSCS implementation
  • Recommend and implement Continuous Integration system (Jenkins/JIRA integration)
  • Execute hourly, daily, weekly, monthly or other scheduled tasks
  • Monitor the system and queues for availability or performance issues
  • Resolve all reported Incidents and Problems related to the Services
  • Handle all types of Incidents and coordinate Incident resolution with all involved parties
  • Perform optimization and execute clean-up tasks
  • Perform service fulfillment activities related to MVNOs network issues and CRM issues
  • Monitor queues and fix errors related to the Network for all customers
  • Complete Configuration Change Requests issued from the customers and third parties

CLIENT BENEFITS

  • Available experts 8x5 and on 0-call on demand
  • Implementation of Continuous Integration solution for 20%+ increase of development and testing efficiency
  • Implemented automated testing to prevent incidents as early as possible by detecting release errors
  • Implemented onitoring of servers, databases, systems, and application processes. The alarms notified engineers and reduced the downtime of test and pre-production environment

TECHNOLOGIES

OS: Solaris, RHEL, Databases: Oracle, PostgreSQL, Monitoring: Zabbix, CI: Jenkins/SVN/Maven/Artefactory.