BUSINESS SOLUTION

RESPONSIBILITIES

• Analyze and suggest improvements for the BSCS implementation
• Recommend and implement Continuous Integration system (Jenkins/JIRA integration)
• Execute hourly, daily, weekly, monthly or other scheduled tasks
• Monitor the system and queues for availability or performance issues
• Resolve all reported Incidents and Problems related to the Services
• Handle all types of Incidents and coordinate Incident resolution with all involved parties
• Perform optimization and execute clean-up tasks
• Perform service fulfillment activities related to MVNOs network issues and CRM issues
• Monitor queues and fix errors related to the Network for all customers
• Complete Configuration Change Requests issued from the customers and third parties

CLIENT BENEFITS

• Available experts 8x5 and on 0-call on demand
• Implementation of Continuous Integration solution for 20%+ increase of development and testing efficiency
• Implemented automated testing to prevent incidents as early as possible by detecting release errors
• Implemented onitoring of servers, databases, systems, and application processes. The alarms notified engineers and reduced the downtime of test and pre-production environment

TECHNOLOGIES