IT Operations & Maintenance

As we are certified for ISO 27001 and ITIL based processes, we deliver our services with:

Depending on your business needs and service requirements, we provide custom service models:

Different service team availability: 24x7, 16x7, 16x5 or 8x5 service window
Priority levels together with lead and resolution time
Application, system or platform availability and other
Maintenance and improvements of IT service quality are included through a constant cycle of monitoring, measuring, and reporting on the predefined KPIs and SLA.

Proper scope delivery for all types of services according to your needs. From assessment, and analysis, to infrastructure optimization, design, migration, and/or implementation, as well as continuous support and maintenance
The project is right on track against aggressive timelines
End-to-end Service Delivery Management and real-time KPIs tracking
Structured and comprehensive preparation of the required support processes and their integration into the overall service operation delivery

Restoring “normal” service operation as quickly as possible, minimizing any adverse impact on business systems, operations, or the user
Providing efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality
Improving systems and processes, and reducing the likelihood of any kind of Incident by proper testing, additional user training, or setup of automated cleanup-scripts
Proactive focus on Incident prevention by identifying and solving problems before the incidents occur

Want to know how Seavus can solve problems specific to your business?

Reporting on SLA Metrics with pre-defined report structure
Service reporting including various services’ types of reports on a daily, weekly, monthly, quarterly or annual basis
Reporting on Incidents, root cause analyses, and Post mortem

Optimizing the capability of the IT resources to deliver a cost-effective and sustained level of availability in compliance with the SLAs
Planning and prevention of any Unplanned Outages and disruption of Services
Overall organization to ensure performance and availability of Services, IT Infrastructure, and Standard Software, including sufficient storage, transmission, and processing capacities.

You don’t have to worry about proper hardware/software, we will recommend the most optimal vendor, hardware and software type, as well as model analyses, and improvements.

Specialized administrators and engineers for deploying, configuration, and maintenance of Microsoft® SQL Server®, Oracle®, MySQL®, MongoDB®, Teradata®, PostgreSQL database engines
Utilize deep technical and process expertise for improving current database management operations
Monitoring, Automation, and Notification for DB system availability, performance, and capacity with OS and DB scheduled jobs

Seavus provides end-to-end management of server infrastructure, and related server instances and devices and enables a proactive and reliable approach for Operating system maintenance and support.