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TELECOM

TELE2 CROATIA

CLIENT

Tele2 Croatia part of Tele2 Group with whom we have long and lasting cooperation.

BUSINESS MODEL USED

The CLM platform is an umbrella solution that includes various customer analytics, data mining, and task automation processes, especially those related to customer intelligence.

The aim of this project was/is to apply a full customer lifecycle management process in the client environment including a targeted and personalized approach towards each subscriber.

CHALLENGES

Keeping high resource-demanding platforms like CLM up and running 24/7 while obtaining the data in a timely manner from source systems thus making sure that overnight jobs complete successfully and the data is available to end-users early in the morning.

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BUSINESS SOLUTIONS

Seavus Managed Services provides hosting, operations and support services for applications, platforms and infrastructure with 24/7 IT operations and Service Desk support activities.

TECHNOLOGIES

  • iWorkflow
  • CLM.Portal
  • MSSQL
  • IIS

CLIENT BENEFITS

Highly personalized service available 24x7, with focus on maximizing the productivity and effectiveness using utmost knowledge and expertise to eliminate possible downtime or maximize the service delivery.

  • 24x7 Coverage with Customized Monitoring and customized automation Scripting
  • Improved service and user satisfaction with single point of contact and knowledge base
  • Minimized downtime with Automated Red Alerting for critical systems and processes
  • Every problem with smooth solution through deep troubleshooting and analysis
  • Proactive and predictable Capacity and Resource plans