Ruzhica Kalkashliev interview: A broad supplier of managed services simplifies customers’ IT

When the IT environment at companies grow ever more sprawling and complex, new opportunities open up for specialized companies who take responsibility for the operation of different solutions.

When companies and organizations want to focus on their core business, outsourcing the IT operations is a tempting choice. But who to outsource to? You run the risk of establishing complicated connections with several different managed service providers for different IT solutions. The worst case scenario is a situation which is more complicated than when the operations were handled in-house.

Seavus is engaging in this problem with a staff of approximately 150 people for the Managed Services division. Besides offices in Stockholm and Malmö, Seavus is also present in Switzerland, Belarus, Serbia and Northern Macedonia.

– Every offer for a customer is tailor made. It can revolve around managing cloud services, services that are run in the customers' own data centers, or in a hosting environment, clients’ or ours. For some applications, maybe it’s office hours that apply and for others is operating around the clock, explains Ruzhica Kalkashliev, manager of Seavus' Managed Services division.

A single provider manages the operations

Besides attractive prices and access to competent staff, there are two primary aspects highlighting this type of proposition: technical range and the core idea of a single organization managing the operation of many different types of applications and services.

Even if we're talking about a wide range of services, there are certain areas that stand out and have higher demand than others: cyber security, GDPR, compliance of rules, guaranteed uninterrupted service, cloud migrations, DevOps, and atomization of micro services.

In cyber security, for example, there is an inclination towards finding client-side vulnerabilities and providing security operations centers.

– For example, we have banks as security customers. It's important to stick to the standards within the field, such as ISO standards, says Ruzhica Kalkashliev.

An area experiencing growth in Sweden is the supply of operations for Atlassian's different services, such as Jira and Bitbucket. They are good matches for also offering DevOps as a service, since Atlassian is a popular tool provider for modern developer organizations.

A wide range of services

It's often about handling the operations of user-related services, such as Customer Relationship Management, but also solutions such as payment systems, data storage, telecom solutions, and access management, among other things. The span is therefore big, from technical tasks such as automation of micro services, to solutions for end users, and everything in-between, including safety solutions.

This breadth is the very point. The hope is that the customers will see a value in turning to a single provider of managed services.

Ruzhica Kalkashliev says that Seavus is placed second on Channel Futures' European Partners 51 list. She emphasizes the pricing models they offer as a strong reason for the attention:

– For example, we can offer DevOps as a service. We then have a team on our end working with the customer, but the customer pays an invoice for a fixed amount of hours per month. We bring in the expertise needed for the tasks at hand, and that doesn't change what we charge.

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