AI in ITSM: Applying AI to make Service Desks smart (present and future)

Join us on a morning seminar!

Why AI now and how does it work in practice? How can AI help with my Service Desk? Is it platform-dependent? Let us help you answer these questions by discussing AI, how it can leverage your business and how efficient and fast a Smart Service desk works. During the session, we will have a live demonstration of applying AI on a Service Desk and you will have a chance to meet the team behind it in person.

Join us for a morning seminar on August 29 (Thursday) at 08:00h, and get answers on your questions related to the use of AI and Service Desk.

The speakers are Thorsten Jacobs, Toni Trpkovski and Emilio Marinone, along with their team members that will guide you  through the business and technical aspects of AI.

We will discuss:

  • Where is AI today and how does it develop, explained with real examples
  • What is the current state of Service Desks and how are they becoming smarter
  • Which functions can AI automate or make more efficient
  • How everything works together, what are the solutions
  • Showcase live demo on applying AI on Service Desk function
  • Q&A session


Time and place:

When: Thursday, 29 August at 08:00h-09:00h. Registration starts from 07:30h and the seminar is between 08:00h-09:00h CEST. Afterward, you can stay to discuss and do some networking. Simple food and beverages will be served.

Where: Seavus office, Blekholmstorget 30, House F floor 10. (map)

How: Register no later than August 27.

The presentations will be in English.

This is a seminar you can´t afford to miss - register now!



Thorsten Jacobs works as a Data Scientist and Team Lead at Seavus Stockholm. He holds a Ph.D. in physics and has a background as a researcher, university teaching assistant, and consultant. As part of the AI team, he designs and develops AI solutions for various customers and is happy to discuss possible AI implementations for your business.

Toni Trpkovski, CTO Seavus Scandinavia. Toni has been working at Seavus for more than 11 years and has had several significant roles. During his work, he has been part of international teams that supply data management and data analytics solutions for companies of varying sizes worldwide. As previous Head of Managed Services, he will be able to answer all your questions related to ITSM or Service Desk.

Emilio Marinone, Machine Learning Engineer mostly experienced in Natural Language Processing. After his Master of Science in Robotics at KTH, he joined the Seavus AI team in early 2018. He believes that unstructured texts and speeches contain the largest amount of information wasted nowadays, and he strongly believes that companies leading the next decades will be the ones capable of minimizing the information wasted and automatizing demanding but simple tasks.

You will also gain more insights into Seavus employees' experiences in both project management and system development within AI.