Software development and consulting company Seavus continues investing in developing Smart Chatbot solution based on Artificial Intelligence that will take the use of chatbots to a new level – providing Intelligent Digital Assistant for the end customers.
With usage of AI, Natural Language processing and Machine learning the Smart AI based chatbot is bringing the future today, and finally people can have intelligent conversation and interaction with the technology from the other side. AI based Chatbot will bring revolution in customer service & support, checking account balance and initiating direct payments, marketing, sales, or e-commerce.
“We are especially proud of our Smart AI ChatBot which can operate as digital assistant and even advisor at the banks, or any other industry. So far, chatbots have been designed mainly for conversational purposes to answer a pre-defined set of questions. Seavus Smart ChatBot is more mature from the other chatbots because it is built using Artificial Intelligence”, says Marija Nikova, Division Manager for Banking and Finance at Seavus.
The Smart ChatBot can recognize user intent without having the question posed in an exact pre-defined manner. It learns from each question and gets more and more mature with every conversation. It is also a multi-service solution because it can initiate payments, transactions, exchange currencies and be used for analytics as well.
Apart from banks, it can also be used by insurance, telco, healthcare, travel and real estate agencies, restaurant industries and e-commerce, and is integrated with web channels, Facebook and Skype.
“It will enable the companies to provide fast and personalized 24/7 interaction with the end customers, making them feel more special and modern, without having to wait in line for the needed answers. It takes customer relationship to a whole new level", Marija Nikova continues.
Ema Toshevska, Product Manager at Seavus says, “We can feel the benefit of using Smart AI Chatbot directly in Seavus, by implementing the chatbot internally in our company for automatization and improvement of all Corporate services: HR, Legal, IT, Logistics and Business trips management. Our employees can start using the digital chatbot as assistant for asking questions and receiving guidance, and the corporate services are being relieved from hundreds of repeating questions they need to handle every day and focus more now on their primary service tasks. With this we expect to decrease our Corporate services costs, while our employees are satisfied with faster service execution“.
Seavus Group, located in 8 countries with 14 offices, also provides other solutions and products that deal with AI and Digital Transformation. Among them are: AI Solution DoAI, Smart Wallet, Data Analytics, Social Media and Predictive Analysis, and Crystal Qube Solution (360 view Customer Experience solution).
Seavus will host a breakfast seminar on October 18, titled "Using AI in building next generation of smart AI Chatbots”. Our experts will talk about how to use Smart AI Chatbot to automate your business processes, cut operational costs and provide modern customer experience to the end users using AI.
If you want to listen and meet our experts, sign up here!
For more information contact:
Marija Nikova, Division Manager for Banking and Finance at Seavus
Seavus is a software development and consulting company with a proven track-record in providing successful enterprise-wide business solutions, covering the European and US market from several offices in the world. We serve over 3,500 customers worldwide, with the knowledge and the skills of over 900 ICT experts.
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