[Interview] Accomplish tasks the smart way: Applying AI to make Service Desks smart

[Interview] Accomplish tasks the smart way: Applying AI to make Service Desks smart

In this interview with Thorsten Jacobs, a Data Scientist and Team Lead in Seavus with a Ph.D. in Physics, and Emilio Marinone, Machine Learning Engineer with a MS in Robotics, we focus on the importance of implementing an AI-powered Service Desk solution, how can a service desk become smart and how AI has brought enterprises to the edge of transformation.

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[Interview] Taking advantage of PSD2: Future-proof solutions that help you win the battle of great user experience

[Interview] Taking advantage of PSD2: Future-proof solutions that help you win the battle of great user experience

In this interview with Miroslav Stojmanovski, Software architect at our Banking and Finance unit, we redefine cashless, seek for opportunities beyond compliance, and discuss the challenges for FinTechs that strive to keep pace with the ever-changing world of technology.

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Interview: Single Point of Contact as a Robust Foundation for your Business

Interview: Single Point of Contact as a Robust Foundation for your Business

Nikolche Davchevski, Division Manager at Seavus Infrastructure Services, has been dedicated to improving the delivery of infrastructure systems for more than 10 years. In this interview, he discusses the importance of a single point of contact approach and the perks of having an agile last mile vendor partner. Read more on the importance of choosing a reliable partner that will be your one-stop-shop.

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Interview: On the perks and practices of BMC solutions implementation

Interview: On the perks and practices of BMC solutions implementation

In this interview with Mario Marjanovic, BMC Software Consultant and Technical Lead at our Belgrade office, we talked about BMC IT Service Management solutions, the industries that can take and make the most of them, what are the most important components of a successful management system and where does Seavus fit in this picture. We would like to use this opportunity to congratulate him on his 4 years tenure in Seavus and we wish him further professional and growth with us.

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The perks of AI-solutions implementation

The perks of AI-solutions implementation

In this interview for Dagens Industri, Kocha Boshku, Seavus CEO and Magnus Andersson, Division Manager of the DNA Division talk about the perks of implementing AI-solutions and the long-term implications of having an AI member of the team. Read more about our penetration in the Scandinavian market and future endeavours in AI development.

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Interview: PSD2 will unlock the value of customer transaction data

Interview: PSD2 will unlock the value of customer transaction data

In this interview with Miroslav Stojmanovski, Software architect at our Banking and Finance unit, we discussed the aftermath of PSD2 and what does it mean for the European market and the ‘Open Banking culture’ in Europe.

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Interview: Filling the engineering capacity gap with nearshoring

Interview: Filling the engineering capacity gap with nearshoring

In this interview, Dejan Petreski, Oracle and Microsoft Technologies Division Manager and Tomche Hristovski, Division Manager Telecom, talk about the perks of nearshoring, what makes a good team and how Seavus helps companies focus on their core business. Tomche recently returned from Stockholm where he presented Seavus as a trustworthy partner at a nearshoring seminar, so he will be happy to share more details about the event as well.

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Interview with Chedomir Dimitrovski: On Top of Jira & Jira Service Desk

Interview with Chedomir Dimitrovski: On Top of Jira & Jira Service Desk

Chedomir Dimitrovski, Support Manager at Seavus Managed Services, has been dedicated to customer support and service desk experience for more than 9 years. In this interview, he talks about the perks of having a self-service knowledge base and how Jira makes teams more agile. With a focus on Jira Service Desk, read more on the importance of having a collaborative working environment and the efficiency of the Atlassian stack.

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Interview with Magnus Siren: The new AI member of our team revolutionized our workflow and work dynamics

Interview with Magnus Siren: The new AI member of our team revolutionized our workflow and work dynamics

In the past couple of months, Seavus has been working on implementing an AI solution that will drastically cut down on costs, time and human resources. In this interview, Magnus Siren, the Managing Director at LVI-Numero Oy (LVI-INFO), shares his experience with AI implementation and the long-term implications of having an AI member in the team. Read more about the whole process and the challenges of designing a solution that would simultaneously comply with the new standards and regulations, and act as a bridge between all parties involved.

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TOMCHE HRISTOVSKI WITH AN INTERVIEW FOR NETOKRACIJA.RS

TOMCHE HRISTOVSKI WITH AN INTERVIEW FOR NETOKRACIJA.RS

Tomche Hristovski, Seavus Division Manager of Telecom Division, gave an interview for the leading Southeastern European media brand Netokracija.rs. In the interview Tomche speaks about the challenges in the Telecom Industry, the new trends that accompany today's business in the industry and Seavus's plan for expansion of the offices in Serbia during 2018.

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