Igor Totić : “Automation is key in modern businesses and development cycles”

Igor Totić : “Automation is key in modern businesses and development cycles”

With experience in working with clients from different industries, including pharmaceuticals, banking and finance, IT, public and government departments, logistics, and automotive, in this interview Igor Totić discusses the benefits of having the support of a versatile, flexible and capable of automation tool, such as the Atlassian stack.

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[Interview] Accomplish tasks the smart way: Applying AI to make Service Desks smart

[Interview] Accomplish tasks the smart way: Applying AI to make Service Desks smart

In this interview with Thorsten Jacobs, a Data Scientist and Team Lead in Seavus with a Ph.D. in Physics, and Emilio Marinone, Machine Learning Engineer with a MS in Robotics, we focus on the importance of implementing an AI-powered Service Desk solution, how can a service desk become smart and how AI has brought enterprises to the edge of transformation.

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Interview with Chedomir Dimitrovski: On Top of Jira & Jira Service Desk

Interview with Chedomir Dimitrovski: On Top of Jira & Jira Service Desk

Chedomir Dimitrovski, Support Manager at Seavus Managed Services, has been dedicated to customer support and service desk experience for more than 9 years. In this interview, he talks about the perks of having a self-service knowledge base and how Jira makes teams more agile. With a focus on Jira Service Desk, read more on the importance of having a collaborative working environment and the efficiency of the Atlassian stack.

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