Interview: PSD2 will unlock the value of customer transaction data

Interview: PSD2 will unlock the value of customer transaction data

In this interview with Miroslav Stojmanovski, Software architect at our Banking and Finance unit, we discussed the aftermath of PSD2 and what does it mean for the European market and the ‘Open Banking culture’ in Europe.

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Revolutionary AI ChatBots

Revolutionary AI ChatBots

For the last couple of months, Seavus has been working on developing an industry-disruptive bot that can serve as a digital assistant, Smart AI Chatbot. It is an AI-powered solution build on Machine Learning and Natural Language Processing that adds a human touch to its customized offers and smarter responses. It offers 24/7 customer service across various communication channels.

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If a human can do it, AI can do it more efficiently

If a human can do it, AI can do it more efficiently

There is no clear definition of Artificial Intelligence, different people define it in different ways.

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NLP as a Valuable Aspect of Seavus AI-development

NLP as a Valuable Aspect of Seavus AI-development

Let’s see NLP in action!

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A Recap: Seavus and AI in 2018

A Recap: Seavus and AI in 2018

2018 has been a great year in our AI-development endeavors! We had many clients for whom we implemented new AI solutions with long-term implications.

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Interview: Filling the engineering capacity gap with nearshoring

Interview: Filling the engineering capacity gap with nearshoring

In this interview, Dejan Petreski, Oracle and Microsoft Technologies Division Manager and Tomche Hristovski, Division Manager Telecom, talk about the perks of nearshoring, what makes a good team and how Seavus helps companies focus on their core business. Tomche recently returned from Stockholm where he presented Seavus as a trustworthy partner at a nearshoring seminar, so he will be happy to share more details about the event as well.

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Interview with Chedomir Dimitrovski: On Top of Jira & Jira Service Desk

Interview with Chedomir Dimitrovski: On Top of Jira & Jira Service Desk

Chedomir Dimitrovski, Support Manager at Seavus Managed Services, has been dedicated to customer support and service desk experience for more than 9 years. In this interview, he talks about the perks of having a self-service knowledge base and how Jira makes teams more agile. With a focus on Jira Service Desk, read more on the importance of having a collaborative working environment and the efficiency of the Atlassian stack.

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Interview with Magnus Siren: The new AI member of our team revolutionized our workflow and work dynamics

Interview with Magnus Siren: The new AI member of our team revolutionized our workflow and work dynamics

In the past couple of months, Seavus has been working on implementing an AI solution that will drastically cut down on costs, time and human resources. In this interview, Magnus Siren, the Managing Director at LVI-Numero Oy (LVI-INFO), shares his experience with AI implementation and the long-term implications of having an AI member in the team. Read more about the whole process and the challenges of designing a solution that would simultaneously comply with the new standards and regulations, and act as a bridge between all parties involved.

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The New Seavus AI Chatbot will take Customer Experience to a New Level

The New Seavus AI Chatbot will take Customer Experience to a New Level

Seavus Smart Chatbot uses powerful AI to provide the end customers with a more intelligent customer service and it acts as their personal digital assistant. Read more on the topic in the interview with Marija Nikova, the Banking & Finance Division Manager, who believes that smart Chabot solution can compete with the company's customer service departments in the long run.

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Maximize Your Potential With Nearshoring

Maximize Your Potential With Nearshoring

Nearshoring is the new trend that all companies are either shifting to or taking in serious consideration given the latest demand not just for manpower and skillset but also to new regulations and demand for quality and security. This article covers the perks of choosing nearshoring as a business strategy and why it is a win-win solution for all parties concerned.

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